Privacy

G J Handy (Trading) Ltd Privacy Policy

Please read this agreement entirely and carefully before accessing this web site. By accessing the site, you agree to be bound by the terms and conditions below. If you do not wish to be bound by these terms and conditions, you may not access or use this site.

Our contact details

Name: G J Handy (Trading) Ltd

Address: Handy, Murdock Road, Dorcan Industrial Estate, Swindon SN3 5HY

Phone Number: 01793 333212

E-mail: cs@handys.co.uk

Accessibility

We try to make every effort to ensure that the information, available on our website is accessible to all. If you use special adaptive equipment to access the Web and encounter problems when using our site, please let us know. Write to us at the address contained within our Contact page or as detailed above and we will provide the information to you in an alternate format. It would be helpful if you can be as specific as possible when describing the information, you seek. If you prefer to call, please contact us on the number detailed above.

The type of personal information we collect

We use Google Analytics to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information. You can find out more about Google’s position on privacy as regards its analytics service at https://www.google.co.uk/intl/en/analytics/privacyoverview.html

We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken. More information on session cookies and what they are used for at https://www.allaboutcookies.org/cookies/session-cookies-used-for.html

We do not share this information with any 3rd party organisations or individuals.

We do not store personal payment details, only name and address are retained for warranty and/or product recall purposes.

How we store your personal information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete our cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.) You are able to remove your consent at any time. You can do this by contacting us on 01793 333212 or email cs@handys.co.uk

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Name & Address for delivery and warranty/product recall purposes.
Processing payment of goods

We use the information that you have given us in order to process payment and despatch goods to the nominated delivery address.

Your name and address information are securely stored on our secure data base.

We keep your name and address together with detail of goods purchased for the product warranty period. This can vary from product to product in which case this data can be held from 1 to 3 years. We will then dispose your information by erasing this data from our CRM customer database.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at cs@handys.co.uk if you wish to make a request.

Legal Disclaimers

Accessibility

We try to make every effort to ensure that the information, available on our web site is accessible to all. If you use special adaptive equipment to access the Web and encounter problems when using our site, please let us know. Write to us at the address contained within our Contact page and we will provide the information to you in an alternate format. It would be helpful if you can be as specific as possible when describing the information, you seek. If you prefer to call, visit our contact page for the up to date telephone numbers.

Privacy and Cookies

We use Google analytics to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information. You can find out more about Google’s position on privacy as regards its analytics service at https://www.google.co.uk/intl/en/analytics/privacyoverview.html

Accuracy

Every effort is made to provide information that is accurate. However, information contained in this web site are subject to change at any time by the site owner or the Publisher. Copyright in this web site rests with the site owner unless otherwise indicated.

No Warranties

This web site is provided on an “as is,” “as available” basis without warranties of any kind, express or implied, including, but not limited to, those of TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE or NON-INFRINGEMENT or any warranty arising from a course of dealing, usage, or trade practice. No oral advice or written information provided shall create a warranty; nor shall members or visitors to the site rely on any such information or advice.

Disclaimer of Liability

The user assumes all responsibility and risk for the use of this web site and the Internet generally. Under no circumstances, including negligence, shall anyone involved in creating or maintaining this web site be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL or CONSEQUENTIAL DAMAGES, or LOST PROFITS that result from the use or inability to use the web site and/or any other web sites which are linked to this site. Nor shall they be liable for any such damages including, but not limited to, reliance by a member or visitor on any information obtained via the web site; or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. Countries which do not allow some or all of the above limitations of liability, liability shall be limited to the greatest extent allowed by law.

Online Conduct

Visitors agree to use the web site only for lawful purposes and are prohibited from posting on the web site any unlawful, harmful, threatening, abusive, harassing, defamatory or obscene material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, county, national or international law.

Third Party Content (if applicable)

We are DISTRIBUTORS (NOT PUBLISHERS) of the content supplied by visitors and other third parties. Accordingly, we have no more editorial control over this content than does a public library. Any opinions, advice, statements, services, offers or other information or content made available by members, visitors and other third parties are those of the respective author(s) and we are not responsible for any material posted by third parties. We cannot and do not endorse it in any way, nor do they vouch for its accuracy or usefulness. Furthermore, we expressly disclaim any liability associated with material posted by third parties.

Disclaimer of Endorsement

Reference to any products, services, hypertext link to the third parties or other information by trade name, trademark, supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by us. Nor is an endorsement of us implied by such links. They are for convenience only, as an index in a public library.

Information Subject to Change

Any information on this web site may include technical inaccuracies or typographical errors. Furthermore, the information may change from time to time without any notice.

THESE LEGAL NOTICES ARE SUBJECT TO CHANGE WITHOUT NOTICE

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at G J Handy (Trading) Ltd, Murdock Road, Dorcan Ind Est, Swindon SN3 5HY or email: cs@handys.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

You may also contact us online using our contact form or by phone on: 01793 333212

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